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Thu, Aug 13, 2020 3:17 PM

Fox News and Fox Business Apps on Roku just stopped working...

I am a DTVN subscriber that has been using the FNC and FBN apps on Roku for months.  All authenticated with my DTVN login information.  Then, all of a sudden, once getting into the apps, the remote control was unresponsive.  I tried the Roku app on my IPhone and the same thing...could get into the app, but no way to manuever around.  The screen was just frozen.  I have tried deleting and reinstalling the respective apps....did not solve the problem.  I am a DTVN subscriber with these channels on my plan and they should work.  I have a similar problem with the FX app.  The screen does NOT freeze, but I am denied access to movies.  Again, FX is on my DTVN plan.  

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ATTHelp

Community Support

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133.9K Messages

a month ago

Hi @rodarby, we are here to help.

 

Are you a ATT TV Now subscriber, formerly known as Directv Now?

 

Are you able to access Fox news and Fox business through ATT TV Now?

 

When signing us your credentials are using ATT TV Now credentials?

 

Please let us know so we further assist you.

 

 

Lafayette, AT&T Community Specialist

 

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New Member

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2 Messages

a month ago

Thanks, Lafayette.  No, I am not a ATT Now subscriber.  We have a regular Direct TV satellite plan with a certain number of stations, of which Fox News and Fox Business are included.  As I said, these apps on Roku worked fine for several weeks.  I was logged in on them with my DirectTV password.  Then they just become unresponsive, with the remote not working.

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