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1 Message

Wed, Jun 24, 2020 11:51 PM

Error message Network Problem This Content cannot be Played at this Time

After 10 pm CDT I continually get this message. Does not happen during the day. What is going on? Are you throttling back speed?  


Brand User

Community Support


127.4K Messages

a month ago

Good Morning @erikf1959,


Let's see what can be done to get you back to your favorite DIRECTV content.


Here is a great article about DIRECTV App Not Working.


There are some simple troubleshooting steps you can try from your device to get this corrected.

  • Power cycle the device.
  • Ensure the device has good connection to the internet.
  • Clear cache and cookies.
  • Close out of any apps/browsers running in the background.
  • Be sure you have the latest software updates on your device.
  • Uninstall and reinstall the app.


Please let us know if this helps.


MikeB, AT&T Community Specialist

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New Member


1 Message

I’ve had same problem. Cycling receiver, uninstalling and reinstalling, none of these resolve problems. Frankly, I think it’s because ATT still hasn’t adequately debugged app, and there is too much code devoted to repeated authentication / verification processes and this results in very unstable connection and other functions.

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