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Sun, Aug 9, 2020 11:19 PM

Error 102

I keep getting this error on my iPhone. No one else is streaming in my household as far as we can tell. How can we determine what other device is streaming beyond my own?

ive also uninstalled this app on my device and reinstalled it. Could that be causing the issue too?

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ATTHelp

Community Support

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133.8K Messages

2 months ago

Hello @funlovingtm

 

It's understood that you're attempting to use the DIRECTV app on your iPhone, but unfortunately have encountered an error. Be assured, we will do our best to assist you with a resolution. 

 

With the "102" error, that would usually mean that you have allotted all live TV streams. Each http://sm.att.com/ef5c4516 account is limited to five concurrent Live TV streams at a time. 

 

Since you have confirmed no other devices are streaming, reboot your main HD/DVR or Genie receiver. After reboot, since you're using an iOS device, open the settings on your iPhone then choose TV provider and then sign out.

 

After signing out, delete the DIRECTV app again. Once you have done that, re-install again. Once installed, log back in. If there are continued issues, try resetting your password for http://sm.att.com/ccc3435e to '"re-sync" your profile. In some cases a password reset can resolve various streaming errors on the app. 

 

Should you need any further support, let us know and we will respond as promptly as possible. Keep in mind this is a Community Forum therefore other users may post replies with potential resolution options that they have experienced. 

 

As always, you're welcome to reach out for real-time support as we do offer chat for our DIRECTV customers. Feel free to review this link and scroll down to the bottom of the page for the chat button. 

 

Chad, AT&T Community Specialist. 

 

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New Member

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14 Messages

18 days ago

I’m having same issue. This didn’t fix it. Very frustrating!

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