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1.1K Messages

Thu, Jul 21, 2016 4:21 PM

DIRECTV Everywhere: Mobile DVR, Website, & App Help

Having trouble with your DIRECTV Everywhere app? Are you wondering what the DIRECTV Everywhere is? Check out some of our helpful support articles below.

 

If you have anything to share or tips for other members, feel free to write your own article or write in ours!!

 

 

AT&T Customer Care

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Contributor

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1 Message

2 years ago

I haven’t used the DirecTV app in a month to view my DVR recordings, but I now cannot pull up recent recordings.  It was previously registered and worked fine, but now it won’t update my list of recordings.  

Brand User
ATTHelp

New Member

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121.1K Messages

2 years ago

Hi @wemiles,


Sorry to read of the trouble you are having with your Genie. I go to my uncles from time to time. He has DIRECTV and I have noticed that as well. Resetting the receiver may resolve this. If not, try use another HDMI Port or HDMI cable, if you are using HDMI. 


Hope this helps!


ChrisZ, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

I have tried everything, still no dvr access away from home. I wish there were some directv techs that understood and could trouble shoot the app. In the app under settings-dvr access- network test: doing the test at home on my network I get 1,2,3,and 6 pass 4,5 fail. Then when I do the same test away from home I get 1,2,3 pass 4,5,6 fail. I think this may point to the problem but nobody knows anything about trouble shooting the app, where are the people that developed the app. I guess I just need to move on and go over to DISH.
Brand User
ATTHelp

New Member

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121.1K Messages

2 years ago


Hi @GeorgeStan,


Thank you for contacting us on the Community Forums. I am sorry to hear you are still having issues with your mobile DVR. I would like to provide more information.


I see you stated it may be linked to a port forwarding issue. This may very well be the case. I would like to invite you to try out this link here. It will take you the port forwarding to troubleshoot.


Please give a go and let me know how it goes!


Linda, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

I am having the same issue outside of the home.  Does anyonme know the solution for this?

Tutor

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4 Messages

2 years ago

I absolutely agree!  The direct tv app never works consistently if at all!  I am so frustrated that I have finally decided to cut the cord as they say...   Complete waste of money and a rip off......I strongly recommend not paying for direct tv if you want to live stream on your Mobil devices or download and watch offline.  It just plainly doesn’t work as advertised!

Contributor

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2 Messages

2 years ago

When I was watching a show on the app, the commercials come on in the middle of the show, not at the correct stopping point.  Then when the commercial is over and the show comes back on it starts further into the show than it was when the commercials started.  I missed/couldn't watch over half of an episode of "This Is Us".  I exited out, cleared my cache and went back in; I rewound the show to try to get the commercials in sync, nothing worked.  This has happened to me a couple of times in a couple of different shows.  Can anyone tell me if they have experienced this and/or what the issue is and is there a way to correct it?

Tutor

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4 Messages

2 years ago

I see you posted this on 9/17, has it been fixed? I have had the same issue since 11/17. 

Tutor

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6 Messages

2 years ago

When will the iPad app get fixed, it keeps dropping the connection.  Needing to restart the app is not a solution.

Contributor

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2 Messages

2 years ago

Keeps telling me that I need to download flash player and then when I allow it, it says I need to download directv player and have already done this.  I watched a show previously and when I went to select another show that is when these issues started

Contributor

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1 Message

2 years ago

This will be a problem until I can open the app with an internet connection more about

Contributor

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1 Message

7 months ago

I just solved my problem with the whole mess, I tried Google Chrome and everything works. It won't work on Internet Explorer!!!!