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Employee

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2 Messages

Tue, Nov 13, 2018 1:55 AM

Directv app won’t record shows

99% of the time when I set a recording (whether on the same WiFi or not), the app will not record shows.  The app will go through the steps and tell me the show is being recorded but when I check the dvr later, nothing was recorded.  Super aggravating.  

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Brand User
ATTHelp

Community Support

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133.2K Messages

2 years ago

Hi @Casinorg

 

Try troubleshooting the app here and let us know if you're still unable to view your recordings.

 

Aminah, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

 • 

133.2K Messages

2 years ago

Good evening, @Casinorg.

 

We understand the convenience of being able to record your favorite shows to view later. When you schedule a recording from you home DVR does the show record?

If not, you may be experiencing a known issue. A temporary resolution to this error is to re-sort your recordings list. You can press '0' once to sort by ABC order, or twice to sort by date of recording. 

Please let us know if this information is helpful to you. 


Ariel, AT&T Community Specialist 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Employee

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2 Messages

2 years ago

Recording from the dvr works fine. Only issue is the app.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

I cannot record ANY program from the app.  It doesn’t work 99% of the time. 

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