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Contributor
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1 Message
Mon, Jan 2, 2017 10:26 PM
directv app won't connect to receiver
I downloaded the app to my iphone a few months ago and everything was working
I tried it a couple of weeks ago and it says receiver not connected to wireless network I disconnected and reconnected dvr also reset my wireless modem my dvr says it is connected but the app keeps buffering saying it is dowmloading channels and when I check the dvr on my phone it says dvr not connected to network also tried on 2 different ipad still the same message
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lilricky
Former Employee
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776 Messages
4 years ago
There is a new app that was sent out for android and apple phones last week. You need to uninstall the old one and reinstall from the app store.
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Accepted Solution
Official Solution
eandjl
Mentor
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17 Messages
3 years ago
I finally got mine to work!!!!! They had me restart the main receiver by pressing the red button. When it was totally booted back up, she had me press the right arrow button to see if the TV apps would load. Once those did(it did take a couple tries for everything to connect again), she had me press the left arrow button for my DVR shows to load. Once I did all that, the app was able to register me DVR again. I've had a couple times since where it won't connect, I just load the TVapps on the main receiver and it works fine again.
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heatherlinn77
Contributor
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2 Messages
4 years ago
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Aka_Greg
Tutor
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3 Messages
3 years ago
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emp246
Contributor
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1 Message
3 years ago
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Aka_Greg
Tutor
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3 Messages
3 years ago
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Dolliemolly
Contributor
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1 Message
3 years ago
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ATTHelp
Community Support
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144.3K Messages
3 years ago
Hello Aka_Greg,
I am sorry to hear about the issues that you're having with your APP and would like to help and look into this for you. Please send us a Private Message here: http://soc.att.com/2uEE6Ki with your account and contact info.
David, AT&T Community Specialist
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hairsrd
Tutor
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2 Messages
3 years ago
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Aka_Greg
Tutor
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3 Messages
3 years ago
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Janell76
Contributor
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3 Messages
3 years ago
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birddog06
Tutor
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1 Message
3 years ago
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E.mason
Contributor
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1 Message
3 years ago
All of these folks likely have a combo router. Your app won’t work with a combo router. Most xfinity routers are combo.
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rdhoke
Tutor
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9 Messages
3 years ago
That's ok I have been having issues as well Called Directv, sent PM, still not working. Can't wait till my contract is up. I knew I should not have agreed for the discount because I would be paying less with another service since I have to pay for Hulu and Netflix to watch the shows I want when I am not home.
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eandjl
Mentor
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17 Messages
3 years ago
Having the same issue with ipad. Worked fine until a couple weeks ago. Now it won’t stay connected. Beyond frustrated.
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