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1 Message

Sat, Jan 12, 2019 1:01 AM

DirecTV app streaming problem

Using the DirecTV app, I can log into my account on my iPad, iPhone, & Apple TV, but whenever I try to watch anything, live or DVR, I get this message:

"We ran into a bit of a problem.  Looks like your receiver is already streaming to another mobile device.  To watch it here, please stop streaming on your other device (102)."

I've checked every device I own, but none work.  I'm baffled!  
Is there a solution?


Accepted Solution

Official Solution


ACE - Sage


53.2K Messages

2 years ago

Resetting your main Genie DVR should fix this.  Red button near the access card.


ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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5 Messages

a year ago

As usual with DIRECT that did not work either - figures





18 Messages

8 months ago

Anyone else having an issue with the Directv IPAD app freezing after 5mins streaming of recorded show from DVR? Happens to me regardless of the r3corded 

program. I have 1gigabit fiber and my genie is connected via Ethernet.

Brand User

Community Support


127K Messages

8 months ago

Hey, @Dunkerts!


Thanks for reaching out. We'd be glad to help you stream the DIRECTV App on your iPad.


Does this happen on other devices as well, or just the iPad? If you haven't already we'd recommend uninstalling & reinstalling the app, and restarting your DIRECTV Receiver. Also, have you been having trouble with your internet service?


Let us know if this helps!


Ramses, AT&T Community Specialist

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