Skip to main content
AT&T Community Forums
Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 8/31. See all protection plans.

Contributor

 • 

1 Message

Sat, Jan 12, 2019 1:01 AM

DirecTV app streaming problem

Using the DirecTV app, I can log into my account on my iPad, iPhone, & Apple TV, but whenever I try to watch anything, live or DVR, I get this message:

"We ran into a bit of a problem.  Looks like your receiver is already streaming to another mobile device.  To watch it here, please stop streaming on your other device (102)."

I've checked every device I own, but none work.  I'm baffled!  
Is there a solution?

Responses

Accepted Solution

Official Solution

litzdog911

ACE - Sage

 • 

53.2K Messages

2 years ago

Resetting your main Genie DVR should fix this.  Red button near the access card.

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

5 Messages

a year ago

As usual with DIRECT that did not work either - figures

 

Dunkerts

Tutor

 • 

18 Messages

8 months ago

Anyone else having an issue with the Directv IPAD app freezing after 5mins streaming of recorded show from DVR? Happens to me regardless of the r3corded 

program. I have 1gigabit fiber and my genie is connected via Ethernet.

Brand User
ATTHelp

Community Support

 • 

127K Messages

8 months ago

Hey, @Dunkerts!

 

Thanks for reaching out. We'd be glad to help you stream the DIRECTV App on your iPad.

 

Does this happen on other devices as well, or just the iPad? If you haven't already we'd recommend uninstalling & reinstalling the app, and restarting your DIRECTV Receiver. Also, have you been having trouble with your internet service?

 

Let us know if this helps!

 

Ramses, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question