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Contributor

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3 Messages

Sun, Jan 13, 2019 4:57 PM

DIRECTV App Starts and Stops Download

I have an ongoing problem downloading recorded tv shows/movies to my iphone.  I start a download and it begins and successfully downloads "some" of my selections.  

Then it stops downloading.  Most times when I reboot my receiver I can begin again, but usually only 1 time without having to reboot again.     Help!

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Brand User
ATTHelp

Community Support

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140.5K Messages

2 years ago

Hi @TedroK,

 

Sorry for your issue. Please try resetting your receiver using the red button near the access card.  

If that doesn't help, try deleting and reinstalling the DirecTV App.

Thank you for reaching out to AT&T's Community and Forums Team.

Lafayette, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

2 years ago

Thanks for the response.  I do re-set the receiver every time I can't download programs but that does become a bit of an issue.One question-  I do have a number of programs downloaded currently to my IPhone.  If I delete the app and reinstall, will I lose the programs already present on my phone?

Brand User
ATTHelp

Community Support

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140.5K Messages

2 years ago

@TedroK,

 

Yes, unfortunately that’s true. However, that might resolve your issue. Lafayette, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

2 years ago

Thanks!  After my trip I did delete the app from my IPhone and downloaded the app and it's now working fine.

Thank you again for the help.

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