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Thu, Jul 4, 2019 1:39 AM
When I log into app it gives me an error message “error unknown”. Then it sends me to App Store. I have reinstalled app a few times and changed my password and nothing helps
a year ago
I figured it out. It won’t work with a vpn. Have to turn vpn off for it to work.
Hi There @Magicc316,
Thanks for posting. We can help.Can we get the type of device that you are trying to use the app on?
Matthew, AT&T Community Specialist
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Hello @Magicc316,Thanks for providing that info. Are you experiencing the same issues on multiple devices or is it only your iPhone?Can you access the DirectTV app on a tablet or different phone and let us know the results?Please let us know.Mihai AT&T Community Specialist
The app works on other devices. Just not on my phone. It had been working until a few days ago.
Since your phone is the only device having trouble, try restarting it and making sure it's running the current operating system, then troubleshoot the app.
Keep us posted.
Aminah, AT&T Community Specialist
I have uninstalled and installed app, restarted phone, and log out and in, changed password etc and still doesn’t work. My phone is also up to date
Hello @Magicc316,Glad to hear you was able to resolve your issue. If you have any questions or concerns, please feel free to reach out to us.Charles, AT&T Community Specialist
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