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Tutor

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5 Messages

Thu, Jul 4, 2019 1:39 AM

Directv app log in

When I log into app it gives me an error message “error unknown”. Then it sends me to App Store. I have reinstalled app a few times and changed my password and nothing helps

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Accepted Solution

Official Solution

Tutor

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5 Messages

a year ago

I figured it out. It won’t work with a vpn. Have to turn vpn off for it to work. 

Brand User
ATTHelp

Community Support

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133.2K Messages

a year ago

Hi There @Magicc316,

 

Thanks for posting.  We can help.

Can we get the type of device that you are trying to use the app on?

 

Matthew, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

a year ago

iPhone XR 

Brand User
ATTHelp

Community Support

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133.2K Messages

a year ago

Hello @Magicc316,

Thanks for providing that info. Are you experiencing the same issues on multiple devices or is it only your iPhone?
Can you access the DirectTV app on a tablet or different phone and let us know the results?
Please let us know.

Mihai AT&T Community Specialist  

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

a year ago

The app works on other devices.  Just not on my phone.  It had been working until a few days ago. 

Brand User
ATTHelp

Community Support

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133.2K Messages

a year ago

@Magicc316

 

Since your phone is the only device having trouble, try restarting it and making sure it's running the current operating system, then troubleshoot the app.

 

Keep us posted.

 

Aminah, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

a year ago

I have uninstalled and installed app, restarted phone, and log out and in, changed password etc and still doesn’t work. My phone is also up to date 

Brand User
ATTHelp

Community Support

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133.2K Messages

a year ago

Hello @Magicc316,

Glad to hear you was able to resolve your issue. If you have any questions or concerns, please feel free to reach out to us.

Charles, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

a year ago

didnt work

Contributor

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2 Messages

a year ago

It says you are not authorized to access this web site.

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