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Sat, Feb 8, 2020 4:39 AM

directv app downloads randomly

The directv app on my ios phone is spotty when it comes to downloading the recordings from the receiver. I have tried resetting the receiver and reinstalled the app twice, but it didn’t work. Selecting “DVR Auto Prepare” does not help either since it turns itself off the moment I click done. Can anybody suggest a solution to this problem?


Brand User



112.8K Messages

2 months ago

Let's see what we can do to fix these random downloads on your app, @arcant.


We see that you already tried resetting your receiver and uninstalling the app, but we have some more troubleshooting steps you should try in our article on App Help & Sign In Solutions. Under the section titled App Troubleshooting, you'll find the suggestions to verify that you're running the current version of iOS and to restore your iPhone.


Give that a try and let us know if you require further assistance.


Aminah, AT&T Community Specialist

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