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Tutor

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12 Messages

Tue, Jul 14, 2020 3:02 PM

Directv Android App Version 5.22.002 and OnePlus 7 Pro 5G - audio, but NO VIDEO displaying

Please fix this issue! The DirecTV app black screen bug with working audio has plagued my the OnePlus 7 Pro 5G device since I purchased the phone last September. I find it hard to believe your development team is blind to the issue. 

Responses

Brand User
ATTHelp

Community Support

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128.4K Messages

a month ago

Hey, @bman3333. We'd be glad to help with your DIRECTV app's missing video.

 

Have you tried any troubleshooting for it since the problem began? We'd recommend going through our article on DIRECTV App Troubleshooting to get started. Beyond that, you may also find it helpful to Refresh your Receiver, something different than just restarting it.

 

Let us know if this helps!

 

Ramses, AT&T Community Specialist

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