For the latest on our response to Coronavirus (COVID-19), click here.

New Member


1 Message

Mon, Feb 17, 2020 8:20 PM

Direct tv app keeps stooping

My app keeps stopping.I have tried everything you have said but still no luck. So what else do I do



ACE - Expert


18.9K Messages

2 months ago

We haven't said anything, this is your first post on the issue. If you had already contacted customer support (phone or chat), be aware this is just a public forum of other customers. We can certainly try and help, but we have no access to your account. All we can go on is what you post here.

To be sure you have DirecTV (satellite) and not the new DirecTV Now (rebranded as AT&T TV Now) that is for streaming only? (2 separate TV services, so want to make sure which one it is).

What device is the app on?

At what point is it stopping?

Do you get a specific error message?

What have you tried to solve the issue?

(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020. or
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User



114K Messages

2 months ago

We'd love to help you with your streaming app, @Nanashome1957.

What error message are you getting? Did you try using another device?

We suggest that you clear cache on your device, uninstall the app, restart device, reinstall the app, login and try again to see if that helps.

You can also view this great article to get tips on how to troubleshoot DIRECTV app not working.

Let us know if this works for you!

Yetty, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
AT&T TV – All Your Entertainment In One Spot.  Learn more…