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Sat, Jun 27, 2020 10:40 PM

Direct TV app for my phone

It won't show videos but I get sound


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Community Support


144.4K Messages

7 months ago

We're happy to help, @Marmar15.


We suggest troubleshooting the DirecTV app with our helpful guide. Start with the section titled App Troubleshooting. If you're still not getting video afterward, let us know, and we'll figure out what your next step should be.


Aminah, AT&T Community Specialist

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ACE - Expert


25K Messages

7 months ago



Is your phone connected to a TV? If so, the video will be disabled as the app doesn't support airplay/casting/tethering to another screen.




What exact phone do you have?

Have you updated, or even completely reinstalled the app?

Checked for other updates on the phone?

Reset phone?

Pulled battery for a minute (if battery is removable)

Do you get any error message?

Does it affect all shows?

Checked phone's internet speed where you try to use it?

Is DirecTV watchable on your computer or also having issues?

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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020. or
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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