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Sat, Jun 27, 2020 10:40 PM
It won't show videos but I get sound
a month ago
We're happy to help, @Marmar15.
We suggest troubleshooting the DirecTV app with our helpful guide. Start with the section titled App Troubleshooting. If you're still not getting video afterward, let us know, and we'll figure out what your next step should be.
Aminah, AT&T Community Specialist
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ACE - Expert
Is your phone connected to a TV? If so, the video will be disabled as the app doesn't support airplay/casting/tethering to another screen.
What exact phone do you have?
Have you updated, or even completely reinstalled the app?
Checked for other updates on the phone?
Pulled battery for a minute (if battery is removable)
Do you get any error message?
Does it affect all shows?
Checked phone's internet speed where you try to use it?
Is DirecTV watchable on your computer or also having issues?
How can we improve?
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