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Contributor

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2 Messages

Tue, Jan 22, 2019 11:28 PM

Alexa will not discover Genie Mini (C41-100)

I have an Alexa in the Living room and I have it connected to the HR 44/200 DirecTv DVR Box and it works fine. My problem is connecting my echo in the bedroom to the genie mini . When linking the Directv skill, I don't get a prompt to connect my mini. the only one that shows to link it to is the HR 44/200 in the living room. 

P.S. Did I mention it's driving me nuts because I'm a fairly High-Tech kind of guy.

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Brand User
ATTHelp

New Member

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120.1K Messages

a year ago

Hi, @clm8038.

Have you already tried to reboot the receiver and refresh your service authorizations online to see if that corrects the issue?

John, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

a year ago

Refreshing from my account setting solved the problem. All minis as well as the main box were discoverable. Thank You John!!

Brand User
ATTHelp

New Member

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120.1K Messages

a year ago

Glad to hear it, @clm8038!

Feel free to post on the forums again if you have any other questions or concerns.

John, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

a year ago

I’m having this same issue. I tried the methods above, and it’s still not working. Any other suggestions?

New Member

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2 Messages

2 months ago

I have the hs17 and 6 C61-100 boxes and one c41w. For the life of me I cant get Alexa to discover any of the C61K-100 boxes. I have tried everything I can find online to try and solve the problem.