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New Member


1 Message

Thu, Jan 16, 2020 6:18 PM

Your TV subscription does not include this channel

Here we go, I have a Toshiba FireTV, everything has been fine unitl 01/01/2020. Now with Bravo, E, ABC, NBC. I get this error message when trying to (Edited per community guidelines) or not. If i'm not on live, watch a previous espisode of a show then when it goes to play next I get this error message for the most current episode. "Your TV subscription does not include this channel" I have not changed anything on my Directv package or Amazon. This TV is only on wifi, and signed into Directv (Not Directv NOW) and Amazaon. I do not have a cable box in this room.

I did a factory reset to see if that would fix the issue....but no it did not.

What gives! so frustrating!


Brand User



108.4K Messages

1 month ago

Hi, @ladyrider02.


We are here to help.


What other troubleshooting steps have you tried?


Here is an article on how to troubleshoot the DTV app


Let us know if this helps.


Marc,AT&T Community Specialist



*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.