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New Member

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2 Messages

Sat, Sep 19, 2020 8:37 PM

You guys showed no compassion for my father. So now you loosing me and our phone .

My father suffered a stroke then he contacted  Covid and fell behind all he wanted was a little more time to pay and he would have.  It you showed not one ounce of compassion. I could not believe how there was no help. Even when I called for him. But you left him high and dry even though he is homebound. 

Responses

skeeterintexas

ACE - Expert

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15.7K Messages

a month ago

I'm so sorry to hear about your father but payment arrangements must be made before a bill becomes past due. 

 

Once the bill is past due, the full amount must be paid to return service.

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

a month ago

 He did try to call DIRECTV was rude

Juniper

ACE - Expert

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23.2K Messages

a month ago

Your father's situation is unfortunate. However, DirecTV like other companies have their bills to pay as well. Once past due, but not yet interrupted, he might be able to set a payment arrangement. But that only pushes back interruption so many days. It is not indefinite or a long term solution.

 

In the end if bill is unpaid then it goes the past due route. Agent should not be rude, but they can only work within the options of the situation. Doesn't matter how much compassion the agent has, it doesn't make more options appear.

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Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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