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Contributor

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2 Messages

Sat, Jul 15, 2017 2:01 PM

Why does DirectTV go out every time it rains?

I switched from Comcast to ATT/Direct TV 3+ months ago. They have moved my dish twice, it now sits in my back yard in plain view. They have rewired twice. They have replaced all of their fittings for each outlet. Nothing has made a difference. The picture freezes and then sattelite signal goes out EVERY TIME IT RAINS.

To further this debacle of a service, Billing promised me a monthly bill of $297/month for all my bundled services to entice me to switch from Comcast. My bill this month is $460. I have added no new services. None. They can't explain why my bill is so high and I just keep calling them every month. This is just as bad as comcast. In fact, at least comcast is a much better product.

I am at my wits end. No one that helps me seems to put notes in my account so that the next month, the billing department says they do not know what I am talking about when I give the last month's reps name.

I am so disappointed and frustrated!

 

Responses

Contributor

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1 Message

4 years ago

I was told that ATT Uverse was going away so I switched to DIRECTV worse decision I have made in my life. If a cloud passes over within 5 miles of my house we lose signal.  It is absolutely the worse cable I have ever had. I tried to go back to uverse but u are tired into a long A__ contract. You can bet as soon as I am out of contract they can have their equipment back and believe me I will spread the word of how disgusting it is. I don't understand why if ATT owns it I can't go back to what I had. Now I still have a year and a half or so left on the contract and it's going to be a long long time until I can go back. We are sitting here no rain, no storms just clouds and not dark clouds and have no TV. I have had enough!!!

litzdog911

ACE - Sage

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53.4K Messages

4 years ago

You absolutely should not be losing the satellite signal "every time it rains".  I live in rainy Seattle and only lose reception during the heaviest rain events.  Most likely causes of this issue include:

  • Dish not optimally aimed
  • Loose exterior coax cable connector allowing moisture to penetrate.  Could be at the dish or grounding block or exterior splitter. 
  • Defective dish LNB allowing moisture to penetrate
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

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144.8K Messages

4 years ago

Hello @mcarkin,


Whenever I watch any of my favorite shows or movies, I dislike receiving any interruption. So I can relate to how you feel! I am glad you brought this to our attention. I would love to provide you with the best assistance. 


Your time is absolutely valuable to us and I see you have reached out several times to get this resolved. We always want to provide our customers with a resolution during the first interaction and I do apologize this was not the case. To ensure your concerns are addressed, please reach out to us @ATTDirectCare with your full name, account number and best method of contact. This way, we will be able to work together to get this taken care of.


I hope to hear from you soon. Until then, I wish you an amazing rest of your day!


Vanessa, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

4 years ago

------, Acct#
best contact is through phone or email

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Brand User
ATTHelp

Community Support

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144.8K Messages

4 years ago

Hello mcarkin,

I am sorry to hear about the issues that you're having with your services and would like to help and look into this for you. Please send us a Private Message here: http://soc.att.com/2uEE6Ki with your account and contact info.

~David, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
JefferMC

ACE - Expert

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18.5K Messages

4 years ago

@mcarkin, please send your personal information in a Private Message, not in a reply on this public forum.  Vanessa should have made it clear that she was asking you to send a Private Message (as David did). 

 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
litzdog911

ACE - Sage

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53.4K Messages

4 years ago

A private message to @ATTDIRECTVCare isn't really going to help with this sort of issue.  The simple fact is that satellite reception can indeed be affected by HEAVY rain/snow events.   But it should NOT be affected by "light rain".   When that happens it's almost always because the dish isn't properly aimed, or there's a defective external coax cable connection.  In rare cases the dish LNB might be cracked allowing moisture inside.  A service visit can fix any of these issues. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

3 years ago

Boy, after seeing the above messages, I think I will stay with Comcast even they are more expensive that DirecTV they don't go out if a cloud blows over.

mdram4x4

ACE - Master

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9K Messages

3 years ago


@Cuzmeister wrote:

Boy, after seeing the above messages, I think I will stay with Comcast even they are more expensive that DirecTV they don't go out if a cloud blows over.


neither does directv with a properly installed system.

 


----------------------------------------------------------------------------------------------------------------------
Anything below the is a signature :
Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
litzdog911

ACE - Sage

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53.4K Messages

3 years ago

@Cuzmeister, when I had Comcast, cable TV went out every time the wind blew hard.  DirecTV has been much more reliable.  

 

Learn  more about "rain fade" here ....

http://blog.solidsignal.com/content.php/7160-How-much-rain-fade-is-acceptable

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
timm102859

Mentor

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28 Messages

3 years ago

What you mean to say is that after spending 20 minutes or so on the phone making an appointment with a 4 hour window that they may or may not show up with no phone call.  My recent experience is that they changed my appointment twice and did not notify me.  If I would have not checked myself I would have never known that between the techs and the customer service reps they were changing my appointment to suit them and did not bother to coordinate with the customer.  All they could say was sorry and ask to schedule another date and 4 hour window that they may not show up for.  Their customers time means nothing to them.  We have nothing to do but take vacation days off from work only for them not to show or bother to offer to credit our bill for their screw up and my inconvenience.

 

I escalated my complaint to a supervisor and he was no help, did not offer to go out of their way to schedule a more specific appointment, instead they just read from the script and stuck to a 4 hour window,  I know why they get good customer service ratings from tech visits...  it's becasue you get the hard sell from the techs to give them a high grade because they might get fired or lose money and they have 4 kids to support and working 2 jobs blah blah blah.  So most of us feel bad for the working man working for essentially minimum wage so we take pitty on them and give them good reviews that all the executives take credit for.

Standee

Teacher

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26 Messages

2 years ago

Maybe Comcast can buy us out of our ATT contracts.  I think if you break ATT contract, you pay 20.00 per remaining months. Sounds like you have about 18 months left so that’s 360.00.  Comcast says they’ll buy your contract up to 500.00.  Let’s check it out.

Standee

Teacher

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26 Messages

2 years ago

You must work for AT&T!

Standee

Teacher

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26 Messages

2 years ago

But how do you get a proper installation?

Contributor

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1 Message

2 years ago

It's a clown show.  Every time it sprinkles, satellite goes out.  I also have a recurring pixelation problem.  Today, I only get local channels.  I called and they want to charge me $99 because my satellite is "misaligned".  I've complained about the same problem for years.  How is Costco still pushing this product?

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