Who regulates Directv and how do I file a complaint?
I have a lot of problems with Directv. It all started about 2 months ago. I pay the extra $8.99 for the protection plan monthly and I needed service. I called and set an appointment. Directv did a NO CALL NO SHOW. I called and they sent someone out a day or two later I don’t remember exactly. So a few days later the dish was messing up again. I called and got another appointment for 07/26/2018. Another NO CALL NO SHOW. They said they couldn’t get to me till 08/11/2018 another 16 days. Guess what happened on 08/11/2018…Another NO CALL NO SHOW 3 times NO CALL NO SHOW !!! I am sitting here paying for this garbage equipment and crappy service. I’m done !!! I called Dish Net on 08/12/2018 and they are coming out 08/14/2018 to remove this Junk and put in a new system. My SO Ronda is disabled and is in bed most of the day. This is important to her. So I am sitting here paying for “service” that don’t work plus the extra “Protection Plan fee” and they will not keep an appointment and they want to charge me for early termination for 3 months ($60.00). This is "Bravo Sierra" if you know what I mean. Not only do I want the 3 month early termination fee waived…............ I WANT A REFUND !!!