Where do I go to dispute a bill with Directv?
I called Directv before August in regards to moving my Directv service to another location. The representative that I had spoken with told me to just make sure and take my equipment that is inside the location and that I didn't need to worry about the satelite outside of my residence. I had informed her that I was moving in August on the 17th. She had informed that once I get moved and settled in to just give them a call so that my equipment could be hooked up. I had also asked her about how long can I wait before having my equipment set up and she had told me within a year. I didn't just move down the road or to the next town I moved to another state. I am getting billed for services I didn't use because I haven't had service since August. I have also received an email stating that my services will be completely terminated on September the 25th. It's not my fault that the representative that I spoke to didn't bother putting in the notes that I had called in regards to moving. I have been with Directv for years for satellite service. Not only that but my equipment is not hooked up either because like I stated before I moved from Georgetown, Illinois to Hopkinsville, Kentucky. Yes, I did notify Directv before I moved and if you notice in my history if and when my services have been interrupted I've always had them turned back on quickly. It has been over a month since I have had service. To my understanding in August when my service was interrupted Directv was aware that I was in the process of moving due to my previous conversation with a Directv representative. I didn't realize that I would have to call back and talk to someone else to make sure she did her job correctly and take notes as to conversation in asking about the procedures in moving my equipment to a new residence. I don't want to loose my service with Directv. I don't mind paying the bill but no one would also tell me when I could get my equipment moved. Besides its not right to charge someone when my equipment isn't hooked up.