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New Member

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3 Messages

Tue, Jun 30, 2020 11:47 PM

What is the email address to send a Power of Attorney in on an account

Hi - I was given the email of ATT_POA@ATT.COM on June 2 to send in a POA on my mother's account.  I have not heard from them and one of the employees I just spoke to said he was not allowed to give me the email or validate the one I was told was correct.  Is there a phone number for the Power of Attorney department?  

 

Thank you - I am just trying to manage my mother's account correctly

Deborah (Edited as per community guidelines)

Responses

skeeterintexas

ACE - Expert

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15K Messages

a month ago

You can take the POA to a corporate store.

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

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New Member

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3 Messages

@skeeterintexas 

Thank you - they can not take the POA, but did give me a phone number to call for a manager for AT&T.

Juniper

ACE - Expert

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21.8K Messages

Normally a corporate store should be able to assist you with that. I would double check that it wasn't only an authorized retailer you went to. But they could be restricted on what they can do these days until normal staffing returns.

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New Member

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3 Messages

They were very kind and said some of their access to certain things were now restricted.  That is why he researched and found a phone number for me.  thank you - I will try this on Monday when they are back in the office from the holiday.

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