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1.1K Messages

Wed, Jul 27, 2016 10:48 PM

Ways to pay your DIRECTV Bill, Change Your Payment Method, Or Make Payment Arrangements

Wondering what options are available to pay your DIRECTV bill? Check out the options below:    Billing_New.jpg     

 

Note: DIRECTV is unable to change the billing date on your account because of system limitations.

 

Pay Over The Phone

Call 1-800-531-5000 to make a payment. It is quick and easy. When prompted, say “Make a payment” to access our automated phone system. Please have your checking account, credit card, or debit card information ready when you call.

 

Mail Your Payment!

You can send a check or money order in the pre-printed envelope included with your monthly bill. If you do not have a pre-printed envelope, please mail your payment to the address below. Don't forget to include your account number on your payment. 

 

Use the address that corresponds with the first number of your ZIP code:

If your ZIP code begins with: 0, 1, 4, 5, 6, 8

If your ZIP code begins with: 2, 3, 7, 9

DIRECTV

P.O. Box 5007

Carol Stream, IL 60197-5007

DIRECTV

P.O. Box 105261

 Atlanta, GA 30348-5261

 

Note: Your payments will post within 3-5 business days when paying by mail. 

 

Things to know about making a payment!

  • Your payments will post within 1-2 days if you’re scheduling a payment using your bank’s website. Your bank will send DIRECTV a check or electronic transfer. The payment will post as soon as we receive it.
  • If your bank’s online services mails a check to DIRECTV, it may take up to 10 days including mailing and processing. You can contact your bank to determine the payment method they use.

Was your service turned off?

If your service has been turned off for non-payment, you must pay the past due amount before it will be reactivated. It can take 1-2 days depending on the payment method.

 

-ATTDIRECTVCare

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support

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1.1K Messages

4 years ago

If you need to pay your DIRECTV bill, you have options! Check out the article above to find out what method is best for you.

 

-ATTDIRECTVCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Community Support

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1.1K Messages

3 years ago

Hi @zozothompson,

 

You will find the information you need here!

 

-ATTDIRECTVCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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1 Message

2 years ago

If you already have an ATT home phone, it is nearly impossible to add the Directv autopayment. Has anyone been successful in adding it?

Community Support

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2.4K Messages

2 years ago

Hi @CCinSD,

 

Sorry to read of the trouble you are having setting up autopay. I moved your post into this thread. It has the information you need to setup autopay and other payment methods. 

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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1 Message

2 years ago

Where, what? Write down an answer instead of providing a link that I cannot find. This combining AT&T with Direct TV has been a joke from my first day, October 26, 2017. The account was set up incorrectly, wrong name, and I am not sure if it has yet been corrected. Because the wrong name was typed in, the VISA rewards card came with the wrong name. Now I am trying to find any link where I can talk to any live body with an IQ above the normal AT&T/Direct TV rep. My blood pressure cannot take talking to another call center employee.

 

As mentioned above the direct and AT&T accounts are not linked, however, every time I enter my direct account it takes me to my AT&T account and wants me to sign up for DirectTV

Contributor

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1 Message

2 years ago

Hey guy, I am having the same problem!! And I am getting the run around! I've been transferred to combined billing and they told me my accounts are not combined. Then, I tried explaining the whole situation several times...it's frustrating! This is completely ridiculous!!! 

Tutor

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1 Message

2 years ago

i agree, I agree what a mess, every month I hunt for it, they have destroyed the customer service once provided by DirecTV.  If it wasn't for the Sunday Ticket I would be long gone. I can't say enough about how bad I think it is.

Ericksen

Tutor

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2 Messages

2 years ago

I wish I read the reviews before signing into Direct TV. I am having the same issues regarding paying online. If this was enough I would have been fine! They keep changing my bills, what they told me would be my bill, now it's near double....they started charging me for Movie channels, while when I registered they said I would have 3 months of movie channels for free. I am so frustrated I wish I could just cancel this plan. 

Contributor

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1 Message

2 years ago

This is so true I asked them to combine my bill but neither AT&T nor Directv could do their job.  I still get two different bills and can not pay it on line cause it brings up only the AT&T billing.  These two companies should have never combined together they were bad back in the 90's and are still crap till this day.  If I could get rid of them both I would but due to a contract I have no choice of the matter.  Cause they still get money that they did not give survive for what a joke.

Teacher

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2 Messages

2 years ago

AGREED!!!! AT&T QUALITY IS NOT WHAT IT USED TO BE!!!!  BEEN WITH THEM FOR YEARS AND ABOUT TO LEAVE!  NO LONGER A HAPPY CUSTOMER.  SERVICE IS VERY POOR WHERE I HAVE MOVED TO (CLARKSVILLE, TN. I AM FORCED TO PAY FOR CELLULAR SERVICE, YET USE WIFI CALLING) AND THIS COMBINED BILLING MAKES IT IMPOSSIBLE TO PAY MY TV / INTERNET BILL.  SO... I GUESS WHEN THEY DON'T GET PAID, THEY'LL FIX THIS PROBLEM.  I'M NOT DOING A-U-T-O P-A-Y!  I WANT TO GO TO A LINK THAT IS SIMPLE TO FIND AND PAY MY FREAKING BILL WITHOUT IT TAKING ME TO MY WIRELESS PHONE BILL!  YOU DIDN'T THINK OF THAT BEFORE MAKING YOUR CHANGES IN YOUR IT DEPARTMENT?????

Teacher

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2 Messages

2 years ago

HEY AT&T,

NO ONE SAYS ANYTHING ABOUT WANTING TO DO "AUTO PAY."  THEY WANT TO KNOW HOW TO GO TO A LINK AND PAY THEIR TV / INTERNET BILL ONLINE!!!!  SO YOU CAN STOP SHOVING THAT DOWN OUR THROATS NOW.  AND IF THAT'S YOUR ENTIRE INTENTION, THEN IT'S TIME FOR US TO DO BUSINESS ELSEWHERE.

Contributor

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1 Message

2 years ago

And I thought it was only me. every time it gets to submit something goes wrong. I have other thinks to do today

Contributor

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1 Message

2 years ago

I could not agree MORE!!!!!! Att and DTV seems totally unprepared to merge the companies. It has been a clusterf*** every time I have attempted to get the billing straight. My auto payment information is out of date and I cannot reach anyone either online or on the  phone to update it. Going to the DTV website takes me to the Att website each and every fing time. and the customer service folks do not know how to reach each other to coordinate billing issues. I am ready to contact Consumer Protection Agency about this issue. If I could whip someone, I would. [Edited to comply with Guidelines]

Ericksen

Tutor

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2 Messages

2 years ago

Count me in!

Contributor

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1 Message

2 years ago

I've asked about this in the past.  Here goes again...

 

Why is there no specific link in either the account drop-down or the quick links area just for "pay my bill", at some point during the month I do not need to see my statement, or wish to sign-up for auto pay, I just want to pay my bill.  Why-oh-why must you make me jump through hoops just to find or stumble upon the ability to make a simple payment.

 

Very frustrating.

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