Uselesss customer service
Tonight I chatted with an agent for 30 minutes before he told me he couldn't help me. This included waiting to chat, responses, etc. Then he tells me to call the Loyalty Dept. I'm not pleased that the DirecTV bill went up 43%. The person I get on the phone keeps asking me questions and trying to cutback our service. Now I'm an hour in and give up. This is ridiculous that you cannot get someone by chat or on the phone to answer questions. Dealing with AT&T customer service is worse than going to a shady used car dealer. Anyone have a shortcut?