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2.4K Messages

Thu, Feb 21, 2019 9:58 PM

Updating & Changing Your Equipment – Things to know from AT&T

DTV_Equipment.gif

If you’re like me, you want to be in control. If you can skip a call, why not? With the myAT&T app you can activate, refresh, name, or order a receiver. If your account was recently moved to att.com and you need to

make changes to your receivers, I have you covered.

 

Navigating to the equipment page

 

Via the Web There's an App for that
  1. Sign into your account.
  2. From a desktop, select the menu symbol then My DIRECTV then View package details.
  3. Scroll down until you see My Equipment
  1. Sign into the myAT&T app.
  2. Tap the menu symbol then My DIRECTV then View package details.
  3. Scroll down until you see My Equipment

 

Finding Receiver ID & Model #

Need to find the model and serial # for the receivers? Find your Receiver ID & Model # now. I took the screenshot below to give you an idea of the new layout. 

 

ReceiverID_Model.jpg

 

Heads Up: You can also check the status of your protection plans or view your protection plan options.

 

ChrisZ, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support

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2.4K Messages

a year ago

Did you get moved over the the myAT&T Experience? Check out how to manage your DIRECTV Equipment on the myAT&T app and website. 

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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