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Thu, Aug 6, 2020 6:59 PM

Unfair Billing Practice

Unfair Billing Practice

I am very disappointed in AT&T customer service, and their unfair billing practice!!!

I called to cancel my AT&T owned DirecTV service on Tuesday July 21, 2020 and the customer representative told me that my service disconnect date would be Sunday August 16, 2020.

Due to my new service provider having already installed and activated my new service, I requested that my DirecTV service be disconnected earlier. On Thursday August 06, 2020 at 1:08 pm I called AT&T and spoke to someone named Mrs. Danila (not sure about how to spell her name) she told me that due to AT&T’s policy, the earliest that I could have my service disconnect was on Sunday August 16, 2020.

This seems like an unfair billing scam!!!

If I can’t access and use my AT&T owned DirecTV service/channels, it is VERY unfair (a scam) that I be billed for service that I am unable to access and use, especially when I asked for my service to be disconnected on Tuesday July 21, 2020. I am still waiting, and paying for service that I cannot access and use!!!

I am VERY disappointed in AT&T’s billing policy relating to requests to cancel service date, and I will not ever use any of AT&T’s services again!

In addition, if asked, I will not recommend AT&T services to anyone that I know!!!

If AT&T wants to earn customer loyalty, AT&T needs to treat customers with reasonable respect and not cheat them out of hard earned money. Especially for services that they can’t access and use!!!

Responses

Brand User
ATTHelp

Community Support

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133.9K Messages

2 months ago

We're here to help @FeliceFreed.

 

Can you provide us with the details of the problem your needing help with? We'd be glad to help. Looking forward to your reply.

 

Charles, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

2 months ago

@Carnivalcruiser1 

How do I get on board with your letters and actions?

 

New Member

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3 Messages

2 months ago

I agree with you.  My services were scheduled to terminated with Direct TV due to their price on September 3, as they will not cancel you before your billing cycle ends.  Someone from ATT(Direct TV) called on on Saturday August 8 with this great promotion and a $200 gift card.  I agreed to stay based on what was promised. Keep in mind it was their retention department that called me.  I logged into my account today and there was still the disconnect banner so I called Direct TV.  There is no record of the conversation I had with the retention representative.  The two people I spoke to could not honor what was promised or authorize the gift card. I have not been on the phone for over an hour trying to get this resolved.  I have been a loyal customer for over 4 years and this is how you treat your customers.  

Brand User
ATTHelp

Community Support

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133.9K Messages

2 months ago

Hey @Unhappycustomer5000,

 

We are here to help with your inquiry. Could you please give us some more details to better assist with your inquiry.

 

Feel free to let us know.

 

 

Max, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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