Unauthorized addition /charge
I received a phone call last night from a Directv representative (xxx-xxx-xxxx). This rep went on and on about me being a loyal customer and being rewarded for being a loyal customer with 30 day free Showtime. After the 30 days I will be charged $13.99. He just kept going on and on and was about to hang up without me saying anything. I interrupted him to let him know that I AM NOT INTERESTED in the offer.
He continued to go on and on and eventually hung up. The next thing I know, I have Showtime on my television AND a charge on my account.
I called DIRECTV first thing this morning, only to be told by another representative (Latoya) that Showtime CANNOT be removed from my account without ME being charged a DISCONNECT FEE!!! My phone call with the representative that added the charge, would have to be INVESTIGATED to make sure that I did not actually accept the offer. Ridiculous!!!
I would very much like to hear back from someone regarding this matter and to have this issue taken care of immediately.
[edited for privacy – please do not post personal information]