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Thu, Mar 7, 2019 1:10 AM

Sick of Direct TV

Lost my satellite signal on Feb. 26. Called Direct TV/ATT only to be redirected to the "technical dept."  I really don't like going to the middle east with my TV issues.  Can't understand a THING they say.  I suspect my signal is lost because they NEVER returned to bury the cable last spring.  I will no longer be a customer of theirs.


Accepted Solution

Official Solution


ACE - Sage


53.3K Messages

2 years ago

It shouldn't be that hard. They just need to schedule a service visit to have the cable checked and fix it for you. 

If you get a support rep that you can't understand, then politely end the call and call back again.  It's called "CSR Roulette" 🙂


ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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