Contributor

 • 

1 Message

Thu, Mar 7, 2019 1:10 AM

Sick of Direct TV

Lost my satellite signal on Feb. 26. Called Direct TV/ATT only to be redirected to the "technical dept."  I really don't like going to the middle east with my TV issues.  Can't understand a THING they say.  I suspect my signal is lost because they NEVER returned to bury the cable last spring.  I will no longer be a customer of theirs.

Responses

Accepted Solution

Official Solution

litzdog911

ACE - Sage

 • 

53.2K Messages

a year ago

It shouldn't be that hard. They just need to schedule a service visit to have the cable checked and fix it for you. 

If you get a support rep that you can't understand, then politely end the call and call back again.  It's called "CSR Roulette" 🙂

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.