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Contributor

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1 Message

Mon, Dec 21, 2015 3:57 PM

sharing positive customer service experience

@ATTMarianaCM I would like to give positive feedback regarding a customer service call I had this morning.  I had several issues with my bill. I only got her first name so hopefully you can see in my account her associate details - her name was Ashley.  

Unfortunately, I have had quite a few poor customer experiences with AT&T lately and this was a very nice surprise.  I explained my issue, she understood and went to work correcting it.  Then she confirmed when my credits would show.  She was clear, concise and resolved my issue very quickly.  I wish more customer service reps were this good!

Responses

litzdog911

ACE - Sage

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53.2K Messages

5 years ago

Nice to hear some positive feedback!  Thanks for posting. Enjoy!

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ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

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