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Returning DirecTV Equipment after cancellation
I recently cancelled my DirecTV service. My account is paid in full and have 0 balance. The first time I called to cancel, the representative told me I would receive a prepaid envelope to put the DirecTv access card and an email with instructions on how to send back the receivers. I received the email and it told me to send back only one of my two receivers - the small standard box, not the one with the Access Card and the DVR. I followed the instructions and took it to the UPS store and sent it back. I waited 10 days and never received a prepaid envelope for the Access Card. I also never received instructions on returning the other DVR Receiver.
I called in a second time because I received a bill for the next month even though I had cancelled. On that call, the representative informed me that I didn't need to pay the bill, that my balance was in fact $0 and that I got the email because it was auto triggered the same day I canceled. On that call, I asked about returning the Access Card and Receiver and at that time the representative said he would send another pre-paid envelope. It's been another 10 days and that envelope has not come.
Today I called directv again, asking about returning the Access Card and receiver. This time the representative told me they would send "the boxes" in 72 hours. What boxes? Apparently prepaid boxes to send back the equipment. But just the receiver, or the receiver AND the Access Card? If I do get the boxes and put the equipment in them with the card, am I then going to get an envelope later and not have the card because I already sent it back? If I wait and keep the card, am I going to get charged because I didn't send it back with the box?
This process has been a NIGHTMARE. No one in customer service seems to know what they're doing. Everytime I call they try to convince me to sign up again. Starting the day after I cancelled I started getting phone calls from a Dallas, TX phone number once an hour trying to get me to come back (I blocked the number when I found out who it was - they refuse to leave voicemail messages).
If I ever was contemplating using DirecTv or any ATT service in the future, I sure as heck won't anymore. I create customer service and service recovery training, and DirecTV is the WORST I've ever encountered.
All I want is to return the Access Card and any equipment they want back and be done with it. I just don't want them to falsely claim I failed to do so and hit me with charges and ruin my credit.