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Mon, Aug 10, 2020 8:29 PM
How do I return Direct TV equipment?
2 months ago
The quickest and easiest way to return your DIRECTV equipment is to take it to a UPS store or FedEx Office Pack and Ship store. The steps below should help you.
If you haven’t already, make sure to deactivate the equipment from your account. You can do this by loggin in and clicking on chat on our website. Be prepared with your receiver information. Hint: An easy way to do this is to take a picture of the label. This will also allow you enlarge the picture to make it easier to read.
If we have your email address, you will receive an email confirming the deactivation. We recommend you keep this for your records until the equipment reflecting returned on your account.
Let us know if that is helpful.
Bonnie, AT&T Community Specialist
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ACE - Expert
What models are your boxes? Best to verify if some or all might be non-returnable.
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