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Mon, Aug 10, 2020 8:29 PM

Return Equipment

How do I return Direct TV equipment?


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Community Support


133.9K Messages

2 months ago

Hello @jjack0032,


The quickest and easiest way to return your DIRECTV equipment is to take it to a UPS store or FedEx Office Pack and Ship store. The steps below should help you.


  1. Click on the link to find a store location near you.
  2. When you get to the store, hand the equipment to the clerk. – no boxes, packaging, etc.
  3. They will scan the item(s) – which notifies us it was received
  4. Keep your receipt until the equipment is reflecting received on your account.


If you haven’t already, make sure to deactivate the equipment from your account. You can do this by loggin in and clicking on chat on our website. Be prepared with your receiver information. Hint: An easy way to do this is to take a picture of the label. This will also allow you enlarge the picture to make it easier to read.


If we have your email address, you will receive an email confirming the deactivation. We recommend you keep this for your records until the equipment reflecting returned on your account.


Let us know if that is helpful.


Bonnie, AT&T Community Specialist


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ACE - Expert


22.9K Messages

2 months ago

What models are your boxes? Best to verify if some or all might be non-returnable.

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