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Tutor

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4 Messages

Mon, May 20, 2019 12:11 AM

Register equipment - Directv Protection Plan

Hello,

 

I was just wondering where one goes to register equipment for their protection plan (higher level of coverage)? I’ve went to https://www.directv.com/technology/protection_plan and hit “Access Now” but receive an error. “We’re sorry, but the page you’re looking for cannot be found.”

Mind you, I upgraded it about three weeks ago .. so does it become available after 30 days?

 

 

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Brand User
ATTHelp

Community Support

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127.5K Messages

a year ago

We're here to help, @joshadam84!

The DIRECTV Protection Plan has a 30 day waiting period to become active. During this 30 day period, you are unable to file a claim or register devices, but the billing for the Protection Plan does not start until those 30 days have been met.

Keep in mind that you will also need to be logged into your account before clicking "Access now" on the Protection Plan page.

John, AT&T Community Specialist

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Contributor

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2 Messages

a year ago

That's not what the Direct tv email says that I received 5 days after I enrolled it States "we highly recommend you register your equipment during the 30 day enrollment time... it is now 36 days and I still can't register and under which company do I register ATT or DT? Since I have combined my accounts the DT PW won't work and ATT Access Now link says error 

Contributor

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1 Message

9 months ago

That link has not worked properly for over a year, can't figure what I'm doing wrong.  I AM logged in, I type in the web page to access the protection plan or even when I click your link above, the Access Now is light gray which seems to me the link opened a new tab/page and I have to log in again, it's a never ending loop.

 

When I do click "Access Now", I get back

 

If you are a current Protection Plan Premier customer, please go back to the previous page, sign in to your DIRECTV account, and then click the "Access now" button again.

 

The steps above might work for you but doesn't work for me and I am technology experienced. 

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