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1 Message

Thu, Feb 13, 2020 9:00 PM

Receiver not returned because I own it

I am being billed for a receiver that was not leased and was purchased by me. Since it does not belong to directv, I did not send it.

Responses

Juniper

ACE - Expert

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18.4K Messages

2 months ago

Returnable models would only be any Genie (except 1st gen HR34 and C31) and the H25. DirecTV went to lease only with the launch of the first Genie, so all currently returnable models have never had an owned option.

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sandblaster

ACE - Expert

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35.5K Messages

a month ago

Why do you believe you own it? As noted, the only receivers they want back never had an owned option. Others have mistakenly thought they owned a receiver because they got it from somewhere other than Directv. Unfortunately, that doesn’t necessarily make it owned.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

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18.4K Messages

Hopefully they still have the box to return and did not recycle it. That way the non-return fee (NRF) can be reversed.

Even if they had a 15 year old box that was from the old owned days there would be no point in keeping it as the new account system doesn't allow reactivation of boxes. Makes sense since DirecTV has only offered leased options for almost a decade now.

But yeah, non-return fee (NRF) absolutely means it is a Genie/Mini Genie or H25 as lease only and the only returnable models currently.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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