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Contributor

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1 Message

Tue, Aug 20, 2019 3:18 PM

received a call about my Direct TV Satellite positioning.

Yesterday, I received a call from a local number, claiming to be a rep from Direct TV.  Caller knew that I had Direct TV through my AT&T account, and claimed to be calling to inform that the satellite linked to my receiver was going to be repositioned.  I suspect this was a phishing call, because the caller ID showed a number with the same first 3 digits as my home phone number, which is consistent with scam calls.  Additionally, caller identified himself with a common American first name, but had a very thick Indian accent.  (Another scam indicator.)

 

I would expect to get any notification from Direct TV about a satellite positioning change from a phone number that identifies as Direct TV, and also as a message passed through my receiver and displayed on my tv.  Am i right on this?  

 

If i get another suspicious call, i will report the number to Direct TV directly. 

 

 

 

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Employee

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13.9K Messages

a year ago

yes its a scam.the only time your dish would need to be re positioned would be if you lost signal and that would prompt a call from you to them

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sandblaster

ACE - Expert

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42K Messages

a month ago

Actually, they don’t reposition satellites. You would never get any such notification.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
ml529

Contributor

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23 Messages

a month ago

Had the same thing about a month ago.  Foreign accented man said box would be not functioning, wanted to do a reset, but had me turn it off (which I did not do).  Nothing was happening, while I was on the phone with him.  Then, He wanted a payment.  Could not find a place to report it to DirecTv

New Member

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2 Messages

a month ago

I have had the same experience. "Peter Young" said I would lose reception, but for $149 i would get lifetime service on dish, receiver, and remote. I wrote to DTV, but have not heard back.

shannon02

ACE - Expert

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20.9K Messages

a month ago

If DTV where to reposition the sats they would have to realign every dish they installed and nothing needs to be done to the receiver.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

11 days ago

Wife got a call from man, John Anthony about satilite repositiong, was told recieveer need to be updated. then asked for $ 175.  receiver did not need to be reset. sounded like scam. lucky she had not sent check. address was TV box,1950 w. Corporate way, Anahiem, Cal,92801 

shannon02

ACE - Expert

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20.9K Messages

11 days ago

Yes it was a scam, sending a check to a PO Box should be a big red flag. DTV will never move the satellites and even if they did it doesn't effect the receiver just where the dish points. 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

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22.8K Messages

11 days ago

@bigbus1 

 

That was absolutely a scam. There is no satellite repositioning as they must be kept in geosynchronous orbit to provide service. Changing a box does not affect the angle of the signal from satellite to receiving dish.

 

Scam artists are trying to capitalize on a real situation. DirecTV is in the process of a complete shutdown of their old MPEG-2 feeds. Some customer do need to call DirecTV for a complimentary swap of equipment. But that is free and they call the official publicly listed customer support number, not get a call from the company.

 

So yes that man was a crook. However if you want to double check if you should call DirecTV, just post the model number of your boxes and guidance can be given.

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New Member

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1 Message

an hour ago

yes, this is a scam.  I received these calls a few months ago and again today.  When they last called I checked w/DTV and they had no record of the call and said that they would never call for this reason.  That's something that would be notified by email or by messages on the TV screen.  

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