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Contributor

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2 Messages

Fri, Jun 15, 2018 2:14 AM

Promised $400 gift card but now only $300???

Hello I just got directv and was promised $400 gift card for moving from dish to directv and good credit cause the rep stated cause of my good credit he stated 0 Install 0 to pay today and cause of my good credit a $400 gift card and now I looked and it states 300?? Was this just to get me?? My install is not until another week ?? Should I cancel everything ? Can someone help me ??? 

 

Reading tgese forums rums seems like other people have dimiliar issues?? 

 

Pkease contact me thank you

Responses

Brand User
ATTCares

Administrator

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107.6K Messages

2 years ago

Hi @ttonnka3,


Thank you for bringing this to our attention! We love to see our customers take advantage of the latest promotions and we would love to see you enjoy this great deal as well. I would love to help you with this!


For a great online experience, our AT&T Rewards and Rebates Center is a great way to activate/ check the balance of your Reward Card and also redeem if needed. Please keep in mind billing credits will begin in 2-3 months.


I would love to have the opportunity to check into this. I will be reaching out directly to your Forum’s Inbox for additional information, so we can figure this out.


I look forward to working with you. Have an amazing rest of your week!


Vanessa, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

I private messaged You I have not heard nothing ??