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Promised $300 Gift Card By DirecTV Phone Sales
Placed an order for the Choice Package, Sunday Ticket, and 2 recievers on Aug 3rd. Was told by the sales rep on the phone if I signed up that day he would up the existing $100 dollar Visa Gift Card offer to $300. He confirmed this with his supervisor and so I placed the order. Service was installed today Aug 11th. I go to register for the gift card and the website shows I qualify only for $100. I call DirecTV Customer Service. I wait on hold. They transfer me to Loyalty. I wait on hold. They say they can’t help me. I ask to be sent to cancellations. I wait on hold. I speak to cancellations. They warm transfer me to Billing saying they can help me. Billing tells me I have to call sales. At this point I have been on the phone for an hour and 20 minutes. I demand to be sent back to cancellations. Call gets disconnected. I call again and reach cancellations. Another 30 minutes on the phone and the rep says I need to speak with “rewards” which is closed during the weekend. Oh and since the service was installed today I have 24 hours to cancel before the ETF goes into effect. I’m literally beside myself regarding how bad DirecTV customer service has been today. How can a company operate this way? I have to wait until Monday to speak with the rewards dept. Just searching online shows customers being offered bogus Visa Gift Card promises is a systemic problem at DirecTV.