Poor DirecTV Customer Service
DirecTV is NOT customer service friendly!!! I have been an ATT customer for MANY, many years. When an affiliate (DirecTV) does not perform to your standard, it's a reflection on ATT. I want DirecTV to call me. I don't want customer service, I want management. I also want to know how to file a grievance against DirecTV. Their customer service is awful and the only way to get my problem resolved is to discuss with management and to file a grievance. I am being mistreated and wronged in my billing. I can be reached through the phone number on my account. And PLEASE STOP using call center personnel that have such an accent that a customer has to repeat constantly, “I did not understand what you said”. That works against the CUSTOMER. Always remember: I am the customer, NOT DirecTV! FYI: I am retaining a copy of this request. When I don't hear from DirecTv or ATT, I will have evidence I submitted this on 06/05/2020 at 2100 hours CST. Thank you. Very Respectfully .