Announcements
The epic new Samsung Galaxy S21 5G is available for preorder now!
New Member
•
1 Message
Package charge
I upgraded to premier package and now ive lost all my local channels and more it appears to have just the basic package
New Member
•
1 Message
I upgraded to premier package and now ive lost all my local channels and more it appears to have just the basic package
Responses
Juniper
ACE - Expert
•
25.1K Messages
5 months ago
That is very odd. Log into your account and verify if you are showing the Premier package or something else. If it shows correctly, try www.directv.com/refresh to refresh the service authorizations (may need a red button reset as well).
If that doesn't work, what models are you boxes? Problem on each? What happens when you go to any of those channels (symptoms, error message, etc.)?
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0