No Refund for PREPAID AutoCharge on my suspended account due to job loss from Covid
I have been an on and off customer for over 20 years now but I will never use ANY of your services again. I lost my job in April and when I tried to cancel my service in May, the customer service rep convinced me to suspend my account for $7/mo until I could find another job. 3 months later and only 4 days into the billing cycle (but the same morning I was advised via e-mail that I was auto-charged to the card on file), I reached out to a new rep to request a refund and extend my suspension. Much to my dismay, I was advised that no refund was possible. This is absolutely unacceptable during this horribly rough time for my family. I was already a little hesitant to continue paying the $7/mo but to be slapped with a $100 bill out of nowhere and have no refund issued is downright criminal. I should have received an e-mail prior to the charge but I didn't. I should have received an e-mail the day of the charge but I didn't. The day I do get an e-mail and it's only the 4th day into the PREPAID billing cycle of 8/3 - 9/2, I am advised that it is not possible to refund the paid amount, but I am able to terminate service as of today. This may come to little concern to you but this comes at the worst time is downright unfair. I plan on posting this on social media and on the AT&T forum to display your unfair billing practices to the world. Shame on you AT&T, so I filed a complaint with the BBB (complaint # 27771197) just now.