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Contributor

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2 Messages

Thu, Jun 13, 2019 12:06 AM

My son ordered a movie.

My six year old purchased a movie and I have no clue how much it was.  How do I put a lock on his ability to purchase anything, please? I cannot afford this and really need help

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Official Solution

litzdog911

ACE - Sage

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52.7K Messages

7 months ago


@Dspilove wrote:

My six year old purchased a movie and I have no clue how much it was.  How do I put a lock on his ability to purchase anything, please? I cannot afford this and really need help


Use your DVR/Receiver's Parental Controls and set the Spending Limit to $0.

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

7 months ago

That is not an option on my parental controls screen.
litzdog911

ACE - Sage

 • 

52.7K Messages

7 months ago


@Dspilove wrote:
That is not an option on my parental controls screen.

Look again. It's under "Spending Limits".  Be sure to create PIN first.

 

parental.jpg

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
litzdog911

ACE - Sage

 • 

52.7K Messages

7 months ago

Note that the Menu appearance may look different on your box, but Spending Limits should still be there.

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.