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Angry_customar's profile

Contributor

 • 

2 Messages

Thu, Aug 17, 2017 7:45 PM

My mother-in-law died on May 19. I have been trying to close her Direct TV account.

I have been trying to close my mother-in-law's Direct TV account but have only gotten run-arounds by both Direct TV and ATT... my mother-in-law passed away in May, three months ago. Her Direct TV account was opened in 2015 and is being debited monthly from her Social Security banking account that has to remain open until after probate.  The Direct TV charges for an account not used and for which we have repeatedly tried to close are still being debited. Her house is now empty, no electricity, about to be sold. Direct TV representatives have REFUSED to close this account, have only given me a run-around about adding new services and "you need to speak to another department."  I have ALL relevant information pertaining to this account.  It simply needs to be closed!  HOW DO I CLOSE THIS ACCOUNT?

Responses

TexasBrit

ACE - Expert

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17.1K Messages

4 years ago

It's not usually this hard. You need:

social security number of the deceased

your own identification

account number(SSN usually)

a copy of the death certificate (if they ask for one)

 

FYI you may still be liable for early termination charges.

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mdram4x4

ACE - Master

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9K Messages

4 years ago

they charge etf for death?


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Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

 • 

18.7K Messages

4 years ago

sounds like you would be better off dealing with the bank and have the debit stopped,

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