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New Member


1 Message

Tue, Feb 23, 2021 5:13 PM

My Directv Service was suspended

I am a veteran who is 100% disabled due to PTSD.  I mistakenly missed 2 payments on my directv account and they suspended my service and will not restore it until I pay half of the bill.  I have $19 in my checking account from medical bills.  They say they care about veterans that's (Edited per community guidelines).  I told them that I could pay the account in full on the 1st of March.  They said that's to late and that my service would be cancelled.  Due to other medical conditions I cannot leave the house for fear of getting COVID.  They had no sympathy.  I have been a directv customer for almost 20 years still no help or sympathy.  





18.7K Messages

13 days ago

customer service reps do not have the ability nor authority to over ride the computer system, and sorry you cant pay half to get restored the bill must be paid in full to zero including any late fees and possible deposit.

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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New Member


39 Messages

13 days ago

Sorry to hear that, and thank you for your service as a veteran! Unfortunately, after AT&T bought DIRECTV in 2015, everything has gone down to the drain. I totally understand and DIRECTV is very expensive. If stuff can't get sorted out with DIRECTV, I would recommend switching to another satellite TV service like Dish Network or Orby TV, they are a LOT cheaper. Also, you may want to go to cable TV if it is available in your area.



ACE - Sage


53.5K Messages

13 days ago

@cardboardguy401 , Orby is dead. They're no longer accepting customers. 

ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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