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Tutor

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4 Messages

Thu, Feb 21, 2019 2:59 PM

Closed

My bill

1. My direct tv bill went from $32.-$82. Unexpectedly, called 4 different times after being disconnected 4 times & 6 different agents & 1 hour 20 minutes later only recieved a $5 discount🙁 2. I did not recieve my bill (e bill) from direct as usual then discovered I have to retrieve myself, logined in 4 times never could get my statement☹️So dissatisfied & disappointed with DIRECT TV. My husband & I are planning to change services however I need my bill for 2/2019 please forward!Katie L[edited for privacy – please do not post personal information]

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Juniper

ACE - Expert

 • 

20.4K Messages

a year ago

Service agreement is not a price lock. All the agreement means is you get a special (upgrade of equipment, initial install offer, etc.) which you agree to stay with DirecTV for the 24 months. It does not guarantee that the price will stay the same through the agreement.

 

Intro discounts are 12 months, but agreement is 24 months because of equipment.

 

If you later get a 12 month discount that comes with a 12 month agreement, the base cost still can increase when comes time for the annual price adjustment that we have seen the last several years. You are still getting the discount, just the base cost has changed. So your agreement has not been violated.

 

www.att.com/2019pricing

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mdram4x4

ACE - Master

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9K Messages

a year ago

sounds like a credit expired

 

and its not unexpected.  if you ever looked at the bills it says 1/12, 10/12, ect

 


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Juniper

ACE - Expert

 • 

20.4K Messages

a year ago

Bill going from $32 to $82 is absolutely a discount completing, most likely the intro offer as nobody pays that low at normal cost. Even someone on SD only service (grandfathered in 2015) with no DVR, a single TV, and on the Family package would be at $29.99 before tax. And if that is the intro discount for the 1st year, remember the service agreement (per value of equipment installed) is 24 months to keep their service. So you would have an early cancellation fee (ECF) valued at $20 for each month remaining if you close the account.

 

Discount ending should not be unexpected as clearly listed on bill, such as $30 off for 12, 1 of 12 (and then 2 of 12, 3 of 12, etc.)

 

If you are on paperless billing then you should get a copy in your email each month. If it is not coming in, check to make sure it is not getting misrouted to your spam/junk folder and that your email on file is correct. Bill comes in at the same time each month. If for some reason you don't get the email correctly, or accidently delete it, then logging into your account to view or print it is normally easy. Don't know why you had to log in 4 times as that is very unusual.

 

This is a public customer to customer forum so we cannot access your bill. If accessing your account online is having issues, then your alternate option is calling DirecTV 1-800-531-5000.

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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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4 Messages

a year ago

Although credits expired,as in the past why not renegotiate my charges for a much more pleasing lower amount! You did not send my statement amount for February!

Tutor

 • 

4 Messages

a year ago

Please renegotiate my current Direct tv amount!
Constructive

Employee

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10.8K Messages

a year ago

@102252happy  this isnt at&t nor directv we can not negotiate for you as we are all customers here. directv will not see your post.

 

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While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
litzdog911

ACE - Sage

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53.2K Messages

a year ago


@102252happy wrote:
Although credits expired,as in the past why not renegotiate my charges for a much more pleasing lower amount! You did not send my statement amount for February!

Hey, I think everybody would like lower charges.  Let's ALL renegotiate our charges 🙂

Seriously .... We all got to be new customers once to get those sweet deals.  But you cannot count on those charges forever.  If you feel your costs are now too high you can consider reducing your subscription package.

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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9 Messages

a year ago

When they do away with the teaser rate, threaten to cancel.  If they won't discount your service, cancel and switch to dish.

Both companies do the same thing.  Both have horrible, horrible customer service.  Both are a rip off. 

I would not have service were it not for the wife, and when I finally had enough and said I was cutting the cord, she said she would pay the bill.

Now, after having to call in again this month to fix our bill (which makes at least 15 calls since September for billing or service issues) she said to cut it off and switch to Dish.

If my bill isn't right next month, I'm cutting it.  Worst company I have EVER dealt with. Current 10 year+ customer.  Had DirecTV back in the late 90's and was actually quite happy with it then.  It went to garbage when AT&T got involved.

Tutor

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4 Messages

a year ago

Please renegotiate the amount of my direct bill!
mdram4x4

ACE - Master

 • 

9K Messages

a year ago


@102252happy wrote:
Please renegotiate the amount of my direct bill!

have you not read the replies?

 

we are customers like you

 

you need to call customer service

 

 

or just pay the full price


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Anything below the is a signature :
Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

 • 

20.4K Messages

a year ago


@102252happy wrote:
Please renegotiate the amount of my direct bill!

Please READ the replies. We are CUSTOMERS as this is a public user to user forum. This is NOT customer service.

 

You must CALL DirecTV 1-800-531-5000 to discuss your account. Review the channels you watch, maybe they are in a lower costing package now.

 

Certainly ASK about discounts, but do not expect them. Discounts are a temporary perk, not a guaranteed bonus. There is no "renegotiation" as you don't get an ongoing price. If you are lucky you may get a 12 month discount (or possibly a 24 month if your account qualified). And as mentioned before, you will not be notified when it ends. This is because it will be listed on every monthly bill as it counts down. If for any reason you don't see a bill, or get rid of it, you can log into your account at www.directv.com to view your bill history, or www.att.com if moved into the new system.

 

So hopefully there is a new discount for you. If not, be prepared to reduce your services to be within budget as there is no requirement that they give you a new discount. TV is a luxury entertainment service, not a requirement for life. You want it, you pay for it.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
litzdog911

ACE - Sage

 • 

53.2K Messages

a year ago


@jeepwm69 wrote:

When they do away with the teaser rate, threaten to cancel.  If they won't discount your service, cancel and switch to dish.

Both companies do the same thing.  Both have horrible, horrible customer service.  Both are a rip off. 

I would not have service were it not for the wife, and when I finally had enough and said I was cutting the cord, she said she would pay the bill.

Now, after having to call in again this month to fix our bill (which makes at least 15 calls since September for billing or service issues) she said to cut it off and switch to Dish.

If my bill isn't right next month, I'm cutting it.  Worst company I have EVER dealt with. Current 10 year+ customer.  Had DirecTV back in the late 90's and was actually quite happy with it then.  It went to garbage when AT&T got involved.


Some folks are more than happy to play the "lets switch providers every two years" game 🙂

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

a year ago

ATT failed to honor my 2-year Direct TV contract when they increased my bill.  

mdram4x4

ACE - Master

 • 

9K Messages

a year ago

your contract states the cost is subject to change

 

you may want to read it


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Anything below the is a signature :
Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
litzdog911

ACE - Sage

 • 

53.2K Messages

a year ago


@DirecTVRIP wrote:

ATT failed to honor my 2-year Direct TV contract when they increased my bill.  


No, they didn't. 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.