MUST READ - An in-depth look into scam phone calls
Earlier today we had a customer on the forum confirming if the calls he has received earlier in the day were try or scam/fake. They had made mention the phone number was '1888.258.0681' and was told to buy a $320 Ebay giftcard and to use the promo code 'DTV4781J'.
"Make note you can replace the Ebay giftcard with any other giftcard. Amazon, facebook, iTunes, etc etc etc. It all plays out the same way with the same results."
So I was bored and felt I needed to better understand how the scam works so I called the number above. I can see how people get easily confused.
When you call the number it plays an official sounding Directv welcome message. you are faced to press some buttons on a menu. 1 to make a payment, 2 to change programming and 0 to talk to an operator.
When you get connected with a operator. They ask for either your account number or phone number. you hear some tapping on a keyboard as they input those details into a computer. It's the following steps where they get the customers details. I gave them my phone number knowing I don't have an account, they got back to me after a brief hold telling me they couldn't find my phone number in the system then had me verify my name and service address.
[At this stage they now have your either your Phone Number or Account Number, Your Name and Your Service Address.]
The operator came back telling me he had located my account and asked for my 4 digit passcode to further verify me.
[Now they have my Phone Number or Account Number, Your Name, Your Service Address & 4 digit passcode.]
At this stage they ask for the promotional code which i used DTV4781J, they operator then confirmed how much i have on the ebay card. I told him $320. They continued to tell me with that it would get me HBO and Showtime for life along with giving me a $40 credit each month.
He continued to ask me for the numbers on the back of the card under the scratch off area. 'If you give them this number you will never get a refund or track this money down. Once they input the real code that money is lost. I repeat NEVER give them information from a giftcard'.
I pretended to scratch the stuff off the card then continued to make up some numbers. After several attempts and several random fake numbers he told me to call him back in a few hours as their system seemed to be offline.
I'm assuming if I had given him real card details they would have continued by saying something like 'Thank you this has been accepted and credits applied to your account. Please allow xxx time to allow your account to take the changes'.
This scam is completed by fishing for information. i the consumer gave them everything they thought they needed. Remember everyone, Directv's phone number is 1800.531.5000. Don't fall for the pretenders.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020