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Lost Longterm Customer
I have been with DTV for over 6 years. Very happy with my service and equipment works great. I had a great deal that expired in January. I called the retention (loyalty) department and got no where. Person I spoke to on 1/10 said she would escalate the request since she didn’t have anything to offer. I called back yesterday and nothing done except some (Edited per community guidelines) put a “credit lock” on my acct. Rep said I must not have been paying my bill. Told them I always pay my bills on time and they even auto debit my payment each month. Look at the history. No one would. Last person I spoke to said to call back in a week to see if it was removed. I told him it was put on in error and to look at my payment history. Nope. After over 30 mins on the phone with this supposed supervisor, I hung up. Well, DirecTV, you lost a longterm customer yesterday. Replacement service has been ordered. Stupid. Just stupid, DirecTV