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Contributor

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1 Message

Fri, Feb 1, 2019 8:41 PM

locked out of directv side of account

I am able to get into the ATT account with the Welcome Screen, but when I select My Directv and start watching now the webscreen wraps around to https://www.directv.com/DTVAPP/login/login.jsp.   I get the message

  • Your login is locked because you have exceeded the maximum number of attempts. Please call customer service at 1-800-531-5000.

I have spent hours on the phone with 5-6 ATT customer service reps all completely clueless, they pass you along to various departments all with no idea of what to do other than "try resetting the password"   which doesnt do anything.   I've called teh 1 800 988 4642 and after 30 minutes... they STILL dont have an answer other than reset password.

 

Can ANYONE at ATT or Directv solve this???   Is there a number for a higher level tech support for digital online access at Directv?

 

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Official Solution

Brand User
ATTHelp

Community Support

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124.1K Messages

a year ago

Hi @latz66!

We'd love to help you here!  Do you have an AT&T Access ID? Is your DIRECTV account linked? We suggest that you make sure you are using the correct Access ID and password.
Please view this article to view how to  Manage multiple account with your AT&T user ID.

Let us know if that helps!

Yetty, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

a year ago

This has been going on for over a year.  Several months ago I was told to just choose AT&T U-verse as the TV provider even though it is technically DirecTV.  This works allows me to authenticate to all of the streaming providers that I have tried, however ESPN cannot confirm that their services are part of my TV package because I don't technically have U-Verse.

 

So AT&T has a ticket open with the "back office" to try and figure out why my DirecTV access is being locked out.  I reset my password and upon first login it is locked out.  When DirecTV was a standalone account, the email/Access ID used was completely different from what I'm using with for AT&T combined account so I don't think it's old credentials cached somewhere doing this.

Constructive

Employee

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11.5K Messages

a year ago

directv and uverse are 2 total different entities and services same difference as cell phones and landlines

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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11 Messages

a year ago

Yes and I’m still Locked out

Contributor

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2 Messages

8 months ago

Did you ever get your issue resolved? I am having the same issue.

Contributor

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2 Messages

8 months ago

Did you get your issue resolved? I am locked out of my direct tv account and have called support numerous times with no resolution.

Tutor

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11 Messages

8 months ago

I guess you can say that. It kind of fixed itself I guess. It just started working the other day. I don’t know if they finally got around to fixing or what happened. I got tired of calling. 

Contributor

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2 Messages

8 months ago

I believe persistence is key. I was instructed to login to streaming
services with my Uverse credentials which were different than DirecTV.
They had to do some work on the backend.

Tutor

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11 Messages

7 months ago

Well it didn’t last long as I’m locked out once again. This is the worst customer service ever. 

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