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Tutor

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6 Messages

Wed, Feb 1, 2017 5:52 PM

Location Zip Code Change for RV receiver

I again just went through the process of calling to have our location zip code changed to receive local channels in our 5th Wheel Trailer RV while we are spending three winter months in Texas. This particular time went fairly smooth but it did require being transferred to a "technical specialist" and going thru the routine of providing redundant information. I don't understand why this temporary zip code location change can't be simplified to allow the customer to simply log into their AT&T DirecTV account and enter the zip code they will be staying in for a certain period of time. On every occasion that I have gone thru this burdensome process it was obvious the 1st line call rep knew nothing about this process. Please, please, simplify this process. Thanks for listening.

Responses

Tutor

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2 Messages

7 months ago

I agree, I have an extra direc tv receiver just in our RV and when we travel 1/2 hour is the very minimum of trying to explain to someone who barely speaks English that we are in a different RV park and want to get local channels in that area. REDICULOUS!! Ready to switch to Dish receiver and a portable satellite antenna. Direc get it together!!

litzdog911

ACE - Sage

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53.2K Messages

7 months ago


@Rock23 wrote:

I agree, I have an extra direc tv receiver just in our RV and when we travel 1/2 hour is the very minimum of trying to explain to someone who barely speaks English that we are in a different RV park and want to get local channels in that area. REDICULOUS!! Ready to switch to Dish receiver and a portable satellite antenna. Direc get it together!!


Yeah, DirecTV doesn't do that anymore. They no longer will temporarily change your service address to match your traveling location. They want you to get a Travelers Account.  Dish Network is much more RV-friendly.

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Tutor

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2 Messages

7 months ago

Will have to look into that.
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Tutor

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2 Messages

7 months ago

Dish is way better and easy to use. Direct TV should not even offer a product for RVs period! Dealers should not have Direct TV products in their stores - only DISH. So much better.