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2 Messages

Thu, Jun 13, 2019 2:50 PM

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Local Channel Connectors

Where do I get a local channel connector.  My Directv get some local but not all I'm trying to connect with them all.

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Official Solution

litzdog911

ACE - Sage

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53.3K Messages

a year ago


@246891A wrote:

Where do I get a local channel connector.  My Directv get some local but not all I'm trying to connect with them all.


The LCC is not yet available, other than a few cities that have lost a local channel due to contract negotiations. And it's not clear if the LCC will ever be available broadly. In the mean time, use an off-air antenna with your TV's tuner.

 

 

 

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Contributor

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2 Messages

a year ago

thanks

mdram4x4

ACE - Master

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9K Messages

a year ago

the issue with the lcc is it only works with limited equipment

i think its just the hr44 an hr54

hopefully they are working on a new version that will support ALL equipment


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srtowens

Scholar

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127 Messages

a year ago

Let me get this right - DirecTV has added this feature/capability to it's HR44 & HR54 receivers, BUT the actual LCC Kit is NOT yet available?  I have a HR44 and all of a sudden I'm getting like 4, 5, maybe 6 additional local channels showing up on my on-screen guide, but when I click on one of these new local channels all I get is an error message something to the affect that no Local Channel Connector Hardware can be found, check your antenna and/or connections.  I mean, when is the Kit going to be available and how much is it going to cost?

 

SRT

shannon02

ACE - Expert

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21K Messages

a year ago

Your guess is as good as ours.

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srtowens

Scholar

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127 Messages

a year ago

Well, I have subsequently obtained some info from DirecTV; and as with
pretty much everything from DirecTV/AT&T, the info I was told is very
confusing -as in - makes NO sense at all. Apparently the LCC kits are
currently available, but just because certain local channels are now showing
up out of the blue on your receiver on-screen guide and the info displayed
when selecting one of those channels refers to the need for local channel
connector hardware, you may not be "AUTHORIZED" to receive a LCC kit because
of your location! The customer service rep I was talking to was not really
making much sense, but apparently this is the case with my situation -
because of my location I am NOT authorized to have a kit so that I can view
those particular local channels thru my DirecTV receiver/hardware. The
person could not even explain, why in this case those particular local
channels are now all of a sudden showing up on my on-screen guide if I am
NOT authorized. Again TYPICAL DIRECTV/AT&T!

srt

Contributor

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31 Messages

the incompetence has GOT to be engineered to fruaterate their customers into just not bothering.

Juniper

ACE - Expert

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23.3K Messages

a year ago

Local Channel Connector (LCC) is still in testing, not yet available for national launch.

 

DirecTV is making an early exception to provide the LCC to those who live in an area affected by local channel negotiations. This does change the LCC is not officially out of testing. Just some early access to help combat those local negotiations. Check https://tvpromise.att.com/ to see if you are affected by any negotiations, if so call DirecTV to see about getting one, otherwise you will have to wait like the rest of us.

 

When national launch will be and how much the LCC will cost are still unknown at this point.

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TexasBrit

ACE - Expert

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16.7K Messages

a year ago

The extra local channels you are seeing in the guide are accidental.

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Contributor

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31 Messages

Accidental!? They are local over air channels. You mean they just have their system setup to view that information but DIRECTV will not give its customers Local Channel Conectors to view it.

srtowens

Scholar

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127 Messages

a year ago

Thanks for the clarification. Its a shame DirecTV/AT&T cannot hire
intelligent/knowledgeable customer service reps. If it weren't for this
chat group a person would not be able to get any meaningful info regarding
DirecTV services at all.

Again, thanks!

srt

Contributor

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31 Messages

and that...says it all. It’s not like they can’t fix the problem. They won’t.

Juniper

ACE - Expert

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23.3K Messages

a year ago


@srtowens wrote:
Thanks for the clarification. Its a shame DirecTV/AT&T cannot hire
intelligent/knowledgeable customer service reps. If it weren't for this
chat group a person would not be able to get any meaningful info regarding
DirecTV services at all.

Again, thanks!

srt

Agents need more training time and to use their resources to look up correct information. Agents from the AT&T side having to learn all the ins and outs of a service that doesn't work the same (mechanically or by policy) is the biggest weakness. Since this forum does have some long experienced customers (such as myself), these days we have become more of a necessity to help each other out.

 

Once the LCC is out of testing and available to all, it has the potential to be quite the blow to all those locals that keep trying to raise costs. I wonder if it is truly because of testing, or they are either making sure the channel database (that the old AM21 also uses) is ready from updates or catching up on building enough LCCs to go around.

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Contributor

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31 Messages

If it is available to all, how come no one can get one!? DIRECTV is refusing to send them to those who want it. All of their crap is driving me to just get rid of them. I mean the locals are apps on AppleTV or Roku. And the infuriation of just dealing them......they’ve just created a system and environment to try and hold onto their antiquated (Edited per community guidelines) for as long as they can pull our money out of it.

(edited)

shannon02

ACE - Expert

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21K Messages

It is not available to all.

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Contributor

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31 Messages

if I was told I would be receiving one and didn’t get it, then would it have been available to me?

Juniper

ACE - Expert

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23.3K Messages

If you were in a negotiation area, then during a limited window you might have gotten one. Unfortunately from other posts (including from those with the "employee" tag), it appears that too many orders were placed that they couldn't keep up with.

So until it is out of testing with enough stock built-up, it will not be for sale. During negotiations with local channels they might do an exception again, but that is not a guarantee.

Would be nice if it was available all around, but that is not the reality. There is no entitlement or obligation that requires you get one. If they open it again for a limited exception like before, I hope they would disclose something like "while supplies last" to set the correct expectation.

At this point you apparently not getting one.

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Contributor

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31 Messages

Oh well, I guess I just have to give up! SOOOO Helpfull! Thanks to all of you "Award for Community Excellence 2019 Achievers", you're so freaking great! Be careful so you don't choke on all that AT&T Kool-Aid you're gulping! And PLEASE don't forget to cash all of those checks! (ha! , who am I kidding, I don't have to worry about that.)

Hey, when you get your chance, I hope you catch a major diseased so you and your family can all go away! That would be an "achievement" for society at large. Keep reaching for those stars

Achievers"! Thanks again!

Juniper

ACE - Expert

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23.3K Messages

We have given honest information about the situation. Sometimes our answers are not what you want, but it is the reality of what is happening.

Just because you don't like that you are unable to get an LCC is no reason to be hostile. I have kept this a mature and polite discussion and would hope you would do the same.

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Award for Community Excellence 2020 Achiever*
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Contributor

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31 Messages

Are you being serious right now!? You’re not helping, you’re just weighing in to say I’m screwed. Thanks for that “help”, “achiever”. That’s the same kind of “help” as if I were to say that you’re just a (Edited per community guidelines) corporate supporting (Edited per community guidelines). You’re welcome for that “help”.

(edited)

shannon02

ACE - Expert

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21K Messages

a year ago

Not working on the HS17 may also be part of the problem.

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Juniper

ACE - Expert

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23.3K Messages

a year ago

Not working on the HS17 is a good point. Especially with how hard agents have been pushing it.

 

Compatibility with LCC and HDDVRs would make that a system to consider (provided bugs squashed). But for now, no compatibility with LCC give the Genie-2 another nail.

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Award for Community Excellence 2020 Achiever*
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Contributor

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31 Messages

Then why can’t those of us who have HR54 systems get one?

srtowens

Scholar

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127 Messages

a year ago

Well, more very strange info from DirecTV/AT&T on this topic. I just found
out today my local CBS channel feed has been pulled from DirecTV by Nexstar.
This was not the case (at least to my knowledge) when I first contacted
DirecTV about getting a LCC kit several days ago. So I just called again to
see about an LCC kit. Now the person I talked to this time says they are
getting so many calls from customers in the same situation they are no
longer furnishing the kits while negotiations are underway with the channel
owners (as best as I could interpret what the person was saying). The
person didn't come right out and say it, but if my interpretation is
correct, that would lead me to believe they just do not have enough kits to
go around. This I guess would also make sense if the kit is still in
development/testing stage. Anyway, I am not going to worry about it anymore
- I still don't think DirecTV/AT&T knows if it is coming or going (at least
when it comes to the customer service reps).

srt


Contributor

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31 Messages

predatory. Their should be a (Edited per community guidelines) (Edited per community guidelines). It’s predatory!

(edited)

Juniper

ACE - Expert

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23.3K Messages

a year ago

@srtowens 

 

Nexstar is causing a lot of complaints here in the forum, so is affecting a lot of people. So it would make sense there are not enough LCCs to go around. I was hoping that testing itself was at the end and they were just offering early access to it while building up enough inventory to do a proper national launch. So we shall see what happens in the foreseeable future.

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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
srtowens

Scholar

 • 

127 Messages

a year ago

I just realized I failed to mention another strange bit of info that I
thought I understood the customer service rep (CSR) say in today's
conversation. Near the end of the conversation I thought I understood the
person to actually say the LCC kits were really intended only for "new
customers" without local service. My reply was that didn't make any sense
at all - if the customer has no local TV channels then there is no need for
the kit - the CSR had no reply. The only way the comment makes any sense is
if the person meant that if DirecTV just could not work out any
agreement/deals with owners of the local stations in an area, then as a last
resort they would provide that "new customer" an LCC kit. If that were the
case - say hypothetically they cannot work out an agreement with Nexstar for
the return of my local CBS channel, then I'll just be out of luck with
regards to receiving an LCC kit at whatever point they become available
because I am not a "new customer", but rather a long time customer. I'm
sure they will eventually work out an agreement with Nexstar as they always
seem to, but on the last local channel blackout for me, which I believe was
the local Fox station, it took them well over a month to get it back. This
CSR seemed to think they might come to an agreement with Nexstar next week,
but I will not be holding my breath.

srt

Contributor

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31 Messages

THERE SHOULD BE A CLSS ACTION (Edited per community guidelines)!

(edited)

Juniper

ACE - Expert

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23.3K Messages

@YRSrviceIsAScam

The Local Channel Connector (LCC) is an optional accessory by DirecTV that is still in testing. There is absolutely nothing required by DirecTV to provide you one so there is nothing to dispute about it.

DirecTV is service by satellite. They have no obligation to connect your over-the-air (OTA) antenna to their equipment. It is a convenience they are working on, but has only worked with a couple models. Because of limited compatibility and stock depleted as they were nice and gave some out to many people that were affected by their local channels pulling the feed temporarily, it is not ready for national launch.

You want local channels use a regular antenna on your TV. Otherwise going to pay TV should be for all the national channels that you cannot get free over the regular airways.

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Award for Community Excellence 2020 Achiever*
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Contributor

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31 Messages

You are distracting from and/or missing the point! We are all looking for the same thing on this thread, to INCLUDE our local off air programming along with our satellite programming. This is possible but Directv is inhibiting us from doing so. Moreover you/they are purposefully and actively inhibiting us from doing so. Directv has the ability and, yes, no “legal reason” to help us. But your statement alone shows how against the customer Directv really is. And THAT will be your businesses ultimate downfall and why people will get rid of your tyrannical and draconian dip(Edited per community guidelines) decoder boxes for something that actually works for what we want.

You are simply wrong AND a lier.

(edited)

Contributor

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31 Messages

@YRSrviceIsAScam oh, community guidelines don’t allow you can’t say “(Edited per community guidelines)”.

(edited)

Juniper

ACE - Expert

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23.3K Messages

@YRSrviceIsAScam

I have not lied about anything. The LCC is a highly desired accessory. Only works with the HR44 and HR54, but the not their new Genie-2 (HS17). Since they have been so heavily pushing that new server tower, going a new direction with equipment from traditional receivers, it is understandable they want the LCC to work with their current equipment.

DirecTV provides locals via satellite, but only if they have permission from the local affiliate owner. Connecting a regular antenna is not going through their service, so there is no requirement they provide it. If there were to just move on and discontinue investment in the LCC, that would be their right to do so.

Sorry but as much as you want the LCC, it is not ready for a full national launch as has still been in test markets, with limited exception during negotiations with local channel owners. In the end it is their choice if it is provided or not as having one is not an obligation.

And from your statement, you seem to have a misunderstanding. This is not my business any more than it is yours. I am a customer. This is a public forum of other customers. If you want official support then you call them.

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Award for Community Excellence 2020 Achiever*
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Contributor

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31 Messages

Yes, you are lying about “testing”. I have an HR54/500 and have been asking for a LLC ever since a Directv service technician disconnected my AM21, 3 years ago. So you’re saying that they’ve been testing for 3 years? I have contacted the directv customer service many times to resolve and get different (Edited per community guidelines) each time. What I am looking for is an LLC...Period. The reason why I’m on this forum is because for 3 years I have not gotten a straight answer, they have refused to send me an LLC and I think that their (Edited per community guidelines) customer service is, well, (Edited per community guidelines) and that there should be (Edited per community guidelines) litigation because their practices are predatory.

(edited)

Juniper

ACE - Expert

 • 

23.3K Messages

The LCC has been restricted to test markets Salt Lake City and Las Vegas. It is not compatible with their new Client only system. So yes they have still been in testing and development. What the more specific issues as to why that is we do not know.

So just because it has gone on 3 years, does not make what I said a lie. Bottom line is the LCC was not ready for full launch to be sold. Get a grip and face reality. If you don't like it so much you are free to seek another provider.

(edited)

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For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
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Contributor

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31 Messages

Ugh......DirectV. End....This... (Edited per community guidelines)

(edited)

Juniper

ACE - Expert

 • 

23.3K Messages

Well I can see you are unable to hold a mature adult discussion at this time. I hope you feel better later and can approach other things with a clear head.

Like many others I hope the LCC will get past whatever is holding it in testing (such as not being compatible with their newest equipment), and enough can be produced so they can launch it for sale. Until then I move on with the understanding that the LCC is no right of ours as a customer and DirecTV has no obligation to provide them to us. It is an optional accessory that is up to them if they continue with or not, just like the AM21 before it.

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Award for Community Excellence 2020 Achiever*
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Contributor

 • 

31 Messages

Ha! Good one. Beep, beep, boop, beep...look at me.

And hey, thanks again for your help and weigh in.

[EDITED per Community Guidelines - Keep it Courteous]

(edited)

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