Issues returning equipment
We live in a remote area. It is not possible for us to get to a FedEx or a UPS location in order to send back the DirecTV equipment. Doing so would mean several hours of driving.
For the past several weeks we have been in contact with DirecTV customer service trying to resolve this issue. We have made numerous requests for a box and shipping label that would allow us to send back the receiver.
We have had at least seven different customer service representatives promise to send a box and shipping label. None have arrived. Another representative told us there was no need to send it back.
The person we spoke with today was the most disrespectful of all. She told is it was our responsibility to get it back and to "drop it off" at a local USPS office. The DirecTV emails about returning equipment made no mention of an address to send the package to, so how could we?
We have requested to speak to a customer service supervisor multiple times, thinking they might actually be able or willing to help us, but we were denied every time. I have never seen such horrible customer service in my life. We have wasted an obscene amount of time and effort trying to accomplish what should have been a simple and easy task.
At this point, I've lost count of how many times we've been lied to and just want to get this ordeal over with. Having someone from customer service actually follow through and help would be appreciated more than I can do justice with words.