Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.



1 Message

Wed, Jun 8, 2016 4:42 AM

Is this a scam!

I received a call from (866) 738-5658 today. They said they were Att and they wanted to confirm my bundle order. They asked for my pin. Since i do have an appt on Thursday. It sounded legit, but i googled the number and theres a bunch of stuff about that number being a scam. It's not coming up as a Att number. So my question is Should i be worried. Since i did give my pin.


Accepted Solution

Official Solution



1 Message

2 years ago

Hello.  Yes it is a Scam. 

I too received calls from this number pressuring me to cancel my new Att order and go with their better Wi-do offer.  

I said no. I didn’t trust that guy even though I had just finished a phone call with an actual Att Spvr 5 minutes earlier. I think they are being hacked and getting customers information.  They had my name and what I had just requested.  I called back and number is disconnected.  I called Att and Spvr told me to block that number.  Att does not know what to do about this.  Till then just u call them. 

Community Support


1.1K Messages

4 years ago

Hello @jennmosq1,

We recommend you chat with an online specialist who can verify your account information.  They should be able to determine if an AT&T representative left notes in your account saying they called.  They will be able to assist you from there.



AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.



31 Messages

a year ago

happened to me too


they had a service address that doesnt exist anywhere else in the world so there is NO way they can know this info unless they are seeing my dtv account page